FAQ
1. Orders & Processing
How long does it take to process my order?
Orders are generally processed and shipped within 2 business days of being placed. Processing times may vary during holidays, promotions, or periods of unusually high order volume.
Business days do not include weekends or applicable shipping holidays.
Can I cancel or change my order after placing it?
Please contact us as soon as possible at contact@tacticalprosupply.com if you need to change or cancel an order.
Once an order enters production or processing, changes may no longer be possible. Unshipped orders that have already entered production are subject to our 20% restocking fee when canceled under our policy.
Please review our Returns & Exchanges Policy for complete details.
How do I know my order was placed successfully?
After completing checkout, you should receive an order confirmation email. Please check your inbox and spam or junk folder.
If you do not receive a confirmation, contact us with the email address used during checkout so we can assist you.
Can I update my shipping address after placing an order?
Contact us immediately if you notice an error in your shipping address. We will do our best to assist, but changes cannot be guaranteed once an order has been processed or shipped.
Please double-check your shipping information before completing checkout.
2. Shipping & Delivery
Do you offer free shipping?
Yes! We offer free shipping on orders over $99, as advertised on our Website. Please review the shipping information displayed at checkout for applicable eligibility and any exclusions.
Where do you ship?
We currently ship within the United States of America. We do not offer international shipping at this time.
Which shipping carrier do you use?
Domestic orders are shipped through the United States Postal Service (USPS). The service used, such as USPS First-Class or Priority Mail, depends on the package and applicable shipping options.
How long does delivery take?
Orders are generally shipped within 2 business days. After shipment, please allow up to approximately one week for delivery.
Delivery times are estimates and are not guaranteed. Weather, carrier delays, holidays, and other circumstances may affect transit times.
What should I do if my order hasn't arrived?
If your order has not arrived within one week of its ship date, please email contact@tacticalprosupply.com.
Include your order number and any available tracking information so our team can help review the situation.
Do you ship to P.O. boxes?
Domestic P.O. box addresses may be used where supported by the available USPS shipping service. Please enter your address accurately at checkout and contact us if you encounter a problem.
What happens if my package is lost, stolen, or damaged?
If your package appears to be lost, arrives damaged, or has an unexpected delivery status, contact us at contact@tacticalprosupply.com with your order number and relevant details.
We will review the information and advise you on the next steps. Any resolution will be handled in accordance with our applicable policies and consumer protection requirements.
3. Returns, Exchanges & Defective Items
What is your exchange policy?
Exchange requests must be submitted within 5 days of delivery and are subject to review and approval.
To request an exchange, email contact@tacticalprosupply.com and include:
- Your order number.
- The reason for the exchange.
- Clear photos of the item inside its original packaging.
- Confirmation of whether the item has been removed from its original packaging.
Please review our Returns & Exchanges Policy before submitting your request.
Can I return an item if I change my mind?
Our standard policy focuses on eligible exchanges and verified manufacturing defects or fulfillment errors. A change-of-mind request does not automatically qualify for a refund or exchange.
Please contact our team if you have a question about your specific order. Any applicable legal rights remain unaffected.
What if I receive a defective or incorrect item?
We're sorry if something isn't right with your order. Please email contact@tacticalprosupply.com within 5 days of delivery.
Include your order number, a description of the issue, and clear photographs showing the defect or incorrect item.
Our team will review your request and provide instructions if it qualifies for a resolution.
Do I need approval before returning an item?
Yes. Do not send an item back without prior approval and a Return Merchandise Authorization (RMA) number.
If your request is approved, our team will provide the applicable return instructions. Packages returned without authorization may be refused.
Who pays for return shipping?
Customers are generally responsible for return shipping costs for approved exchanges unless the issue is confirmed to be a fulfillment error or applicable law requires otherwise.
For more information, see our Returns & Exchanges Policy.
Can I cancel an order that has already entered production?
Orders that have already entered production cannot be canceled free of charge. Cancellation requests for unshipped orders already in production are subject to a 20% restocking fee, deducted from the applicable refund.
Please contact us as soon as possible if you need assistance with an order cancellation.
4. Payments & Checkout
What payment methods do you accept?
Available payment methods are displayed during checkout. Depending on current availability, these may include major credit or debit cards and PayPal.
Please refer to the payment options shown at checkout for the methods currently supported.
Why isn't my credit card working at checkout?
A payment may be declined for several reasons, including:
- Your billing address does not match the address associated with your card.
- Your card information was entered incorrectly.
- Your bank or card issuer declined the transaction.
- Additional security verification is required.
- Your payment provider is experiencing a temporary issue.
Double-check your billing details and try again. You may also contact your bank or use another available payment method, such as PayPal, if offered at checkout.
If the issue continues, please contact us for assistance. We cannot override a decline issued by your bank or payment provider.
Are prices listed in U.S. dollars?
Yes. All prices displayed on our Website are in U.S. dollars (USD) unless otherwise stated.
Will my bank charge a currency conversion fee?
Your bank or payment provider may apply currency conversion fees or other transaction charges depending on your account and payment method.
Tactical Pro Supply does not control fees imposed by your financial institution. Please contact your bank or card issuer for more information.
5. Products, Sizing & Care
How do I choose the right size?
We recommend reviewing the product description and our Size Chart before placing your order.
Sizing and fit can vary by product style. If you are unsure which size to choose, contact us before purchasing and we'll do our best to assist.
Will the product look exactly like the pictures?
We make every effort to display our products as accurately as possible. However, colors and appearance may vary slightly depending on your screen, device settings, lighting, and the materials used.
Please review the product description for specific details before ordering.
How should I care for my apparel?
Care instructions may vary depending on the product and its materials. Always follow the care label or product-specific instructions provided with your item.
If you have a question about caring for a particular product, contact our team.
Are all products always in stock?
Product availability may change. If an item becomes unavailable or an inventory issue affects your order, we will communicate with you as appropriate and handle the situation in accordance with our policies and applicable law.
6. Military Discount & Promotions
Do you offer a military discount?
Please visit our Military Discount page to check the current military discount program, eligibility requirements, and verification process.
Discount availability and terms are subject to the program's current conditions.
Can I combine multiple discount codes?
Promotional codes and discounts may be subject to individual terms, exclusions, and restrictions. Unless a promotion specifically states otherwise, multiple offers may not be combined.
Please review the terms of each offer before completing your purchase.
What should I do if my discount code isn't working?
Check that the code has been entered correctly and that your order meets the offer's requirements, including any expiration date, minimum purchase amount, or product exclusions.
If the issue continues, contact us before completing your order so we can review the problem.
7. Accounts, Privacy & Customer Support
Do I need an account to place an order?
Available checkout options are displayed on our Website. If guest checkout is offered, you may be able to purchase without creating an account.
Creating an account, where available, can help you manage your customer information and access order-related details.
How is my personal information protected?
We take reasonable steps to protect personal information and use service providers to support our store, process payments, fulfill orders, and provide related services.
For more information about the information we collect and how it is used, please review our Privacy Policy.
How can I contact Tactical Pro Supply?
We're happy to help with questions about products, orders, shipping, payments, and exchanges.
Tactical Pro Supply, LLC
- Email: contact@tacticalprosupply.com
- Phone: (516) 246-5375
- Address: 200 Christopher St., Ronkonkoma, NY 11779, United States
When contacting us about an order, please include your order number so we can assist you more efficiently.
8. Still Have Questions?
We appreciate your interest in Tactical Pro Supply and are committed to providing helpful customer service.
If your question isn't answered above, please contact us at contact@tacticalprosupply.com. Our team will do its best to help you find the information you need.
Thank you for choosing Tactical Pro Supply. We appreciate your support!
Holiday Schedule
Please note: Packages are shipped out on business days. The following are holidays and considered to be non-business days:
New Year’s Day
Martin Luther King’s Birthday
Presidents’ Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
The Day After Thanksgiving Day
Christmas Day