Returns & Exchanges
1. Exchange Eligibility and Request Window
Exchange requests must be submitted within 5 days of delivery.
Requests submitted after this 5-day period will not be reviewed under our standard exchange policy, except where applicable law requires otherwise.
All exchange requests are subject to review and approval by Tactical Pro Supply, LLC. Submitting a request does not guarantee approval.
To be considered for an exchange, the item must meet the conditions outlined in this policy.
2. How to Request an Exchange
To request an exchange, please follow these steps.
Step 1: Email Our Customer Service Team
Within 5 days of receiving your order, email **contact@tacticalprosupply.com** with the following information:
- Your order number.
- A clear explanation of the reason for your exchange request.
- Clear photographs of the item inside its original packaging.
- A statement confirming whether the item has been removed from its original packaging.
Requests that do not include the required information may be delayed or declined until sufficient documentation is provided.
Step 2: Wait for Review and Approval
Our team will review your request and any supporting documentation.
We may request additional information or photographs when necessary to evaluate the request.
If your exchange is approved, we will provide a Return Merchandise Authorization (RMA) number and instructions for returning the item, if a return is required.
Do not send any item back without prior approval and an issued RMA number. Packages returned without authorization may be refused.
Step 3: Prepare Your Item for Return
If instructed to return an item, it must be:
- Unworn, unwashed, and unused.
- In its original packaging.
- In its original condition.
- Free from odors, stains, pet hair, or damage.
Items that do not meet these requirements may be ineligible for an exchange, subject to applicable law.
Please follow the return instructions provided by our team to help ensure your package can be identified and processed correctly.
3. Defective or Incorrect Items
We want you to receive the correct product in the condition expected.
If you receive an item with a verified manufacturing defect or an incorrect item resulting from a fulfillment error, please notify us within 5 days of delivery.
To report an issue:
- Email contact@tacticalprosupply.com with your order number.
- Provide clear photographs showing the defect or incorrect item.
- Briefly explain the issue and how the item differs from what you ordered.
- Wait for our team to review your submission and provide further instructions.
We will review the available information to determine the appropriate resolution.
If a manufacturing defect or fulfillment error is confirmed, we will communicate the available resolution and return instructions.
For confirmed fulfillment errors, Tactical Pro Supply will cover applicable return shipping costs as appropriate. For other approved requests, return shipping is the customer's responsibility unless otherwise required by law.
Please do not ship an item back until our team has provided authorization and instructions.
4. Order Cancellations
We understand that circumstances can change after an order is placed. However, our products may enter production or processing shortly after an order is submitted.
Orders that have already entered production cannot be canceled free of charge.
Cancellation requests for unshipped orders that have already entered production are subject to a 20% restocking fee, which will be deducted from the applicable refund.
Cancellation requests must be submitted to contact@tacticalprosupply.com as soon as possible and must include your order number.
Submitting a cancellation request does not guarantee that an order can be stopped. Once an order has entered production, the cancellation fee described above applies where the cancellation is permitted.
Orders that have already shipped may not be eligible for cancellation through this process.
Any cancellation, refund, or fee will be handled in accordance with applicable law and any non-waivable consumer rights.
5. Return Shipping and Packaging Requirements
Unless an issue is confirmed to be a fulfillment error or applicable law requires otherwise, customers are responsible for return shipping costs associated with approved exchange requests.
When returning an approved item:
- Use the return address and instructions supplied by our team.
- Include the RMA number as instructed.
- Package the item securely to help prevent damage during transit.
- Retain your shipping receipt and tracking information.
Tactical Pro Supply is not responsible for shipping delays or loss or damage occurring during return transit to the extent permitted by applicable law.
We recommend using a shipping service that provides tracking and retaining proof of shipment until your request has been resolved.
6. Original Condition and Inspection
All items submitted for exchange are subject to review.
We reserve the right to request additional photographs, documentation, or other reasonable information to verify a product's condition and the reason for the request.
Requests may be declined when the applicable requirements are not met, when an item shows signs of unauthorized use or damage, or when the available information does not support the requested exchange, subject to applicable law.
Items returned without authorization may be refused or returned to the sender where permitted.
7. Refunds and Exchange Outcomes
Our standard policy provides for the review of eligible exchange requests and verified manufacturing defects or fulfillment errors. An exchange request does not automatically qualify for a refund.
Where a cancellation refund is applicable, any permitted 20% restocking fee described in this policy will be deducted from the refund.
Any other refund, replacement, or exchange will depend on the circumstances of the request, our review, and applicable law.
If a refund is approved, we will explain the applicable process. Refund processing times may vary depending on the payment provider and financial institution.
Nothing in this policy limits any refund, replacement, repair, cancellation, or other remedy that may be required by applicable law.
8. Lost, Delayed, or Damaged Shipments
If your package has not arrived within the expected delivery window, tracking information indicates a delivery issue, or your order arrives damaged, please contact contact@tacticalprosupply.com with your order number and relevant details.
We will review the information and provide guidance on the next steps.
Delivery delays may occur because of carrier operations, weather, incorrect addresses, or other circumstances beyond our reasonable control.
Any limitations on our responsibility for lost, delayed, or damaged shipments are subject to applicable law and do not eliminate rights or remedies that cannot legally be excluded.
9. Important Policy Conditions
By submitting an exchange or cancellation request, you acknowledge the following:
- Exchange requests must be submitted within 5 days of delivery.
- Requests must include the information and photographs specified in this policy.
- Exchanges require review and approval.
- Items must meet the applicable condition and packaging requirements.
- Returns require prior authorization and an RMA number.
- Customers are responsible for return shipping unless a fulfillment error is confirmed or applicable law provides otherwise.
- Unshipped orders already in production are subject to a 20% restocking fee when canceled under this policy.
- Additional documentation may be requested when reasonably necessary to review a request.
We reserve the right to review each request based on the available information and applicable policy requirements.
This policy will be administered in accordance with applicable law. If any provision conflicts with a mandatory consumer protection requirement, that requirement will control.
10. Contact Us
For all return, exchange, defect, fulfillment error, or cancellation inquiries, please contact us using the information below.
Tactical Pro Supply, LLC
Email: contact@tacticalprosupply.com
Phone: (516) 246-5375
Address:
200 Christopher St.
Ronkonkoma, NY 11779
United States
Please include your order number in all communications so our team can locate your purchase and assist you efficiently.
Thank you for choosing Tactical Pro Supply. We appreciate your business and the opportunity to address your concerns.
NOTE: Please do not send items without prior approval and an issued RMA number. Unapproved packages will be refused.