Privacy Policy

1. Information We Collect

We may collect personal information directly from you, automatically through your use of our Website, and from third-party service providers.

The types of information we collect may include the following:

A. Information You Provide to Us

When you make a purchase, create an account, contact customer service, or otherwise interact with our Website, we may collect:

  • Contact information: Your name, email address, telephone number, billing address, and shipping address.
  • Order information: Products purchased, order history, transaction details, returns, exchanges, and delivery information.
  • Payment information: Payment method, billing details, transaction identifiers, and payment status. Payment card information may be collected and processed directly by Shopify or our payment processors.
  • Account information: Login credentials and information associated with your customer account.
  • Communications: Messages, questions, feedback, product reviews, and other information you provide when contacting us.
  • Marketing preferences: Your email subscriptions, text-message marketing preferences, consent records, and communication opt-out requests.
  • Promotional information: Information you provide when participating in a promotion, giveaway, survey, loyalty program, or similar activity.

Please do not submit sensitive personal information through our Website unless it is specifically requested and necessary for a legitimate purpose.

B. Information Collected Automatically

When you visit our Website, certain information may be collected automatically through cookies, pixels, server logs, analytics tools, and similar technologies.

This information may include:

  • Internet Protocol (IP) address.
  • Browser type and version.
  • Device type, operating system, and technical identifiers.
  • Approximate geographic location derived from your IP address.
  • Pages viewed, products browsed, searches performed, and links clicked.
  • Referring websites and pages.
  • Time spent on pages and interactions with Website features.
  • Shopping cart activity and checkout interactions.
  • Information about how you interact with our advertisements, where applicable.

We use this information to operate our Website, understand customer behavior, improve our services, protect against fraud, measure marketing performance, and support other purposes described in this Privacy Policy.

C. Information From Third Parties

We may receive information from third parties that support our business, including:

  • Shopify and other e-commerce service providers.
  • Payment processors and fraud-prevention services.
  • Shipping carriers and fulfillment providers.
  • Analytics and advertising providers.
  • Email and text-message marketing platforms.
  • Social media platforms and promotional partners.

The information we receive depends on the services used, your settings, and the permissions or consents you have provided.

2. How We Use Your Information

We may use personal information for the following business and commercial purposes:

Processing and Fulfilling Orders

  • Process payments and confirm transactions.
  • Fulfill, ship, and deliver purchases.
  • Provide order confirmations and shipping notifications.
  • Handle returns, exchanges, refunds, and customer service requests.
  • Maintain transaction records and provide purchase-related support.

Operating and Improving Our Website

  • Maintain and administer our online store.
  • Remember shopping cart contents and relevant preferences.
  • Improve product listings, Website functionality, and customer experience.
  • Understand shopping trends and Website performance.
  • Troubleshoot technical issues.

Communicating With You

  • Respond to inquiries and customer service requests.
  • Send transactional messages concerning orders and accounts.
  • Provide information about changes to our policies or services.
  • Send promotional emails or text messages where permitted and, when required, with your consent.

Marketing and Advertising

Where permitted by law and subject to applicable consent and opt-out requirements, we may use information to:

  • Advertise our products and promotions.
  • Measure advertising effectiveness.
  • Understand the performance of marketing campaigns.
  • Personalize advertising and shopping experiences.
  • Show advertisements that may be relevant to your interests.
  • Conduct customer research and analyze purchasing trends.

Security, Fraud Prevention, and Legal Compliance

We may use information to detect and prevent fraud, investigate suspicious transactions, protect our Website and customers, enforce our Terms & Conditions, comply with legal obligations, and establish or defend legal claims.

We will use personal information only for purposes that are consistent with this Privacy Policy and applicable law.

3. Cookies and Similar Technologies

Our Website may use cookies, pixels, tags, software development kits, and similar technologies to operate our store and improve your experience.

Cookies are small data files stored on your device that may help a website remember your preferences or recognize activity during subsequent visits.

These technologies may be used for the following purposes:

Essential cookies: Support core Website functions, including shopping carts, checkout, account access, security, and payment processing.

Preference cookies: Remember certain settings and preferences to improve your shopping experience.

Analytics cookies: Help us understand how visitors use our Website, which products receive attention, and how our store performs.

Advertising cookies and pixels: Where implemented, help measure advertising effectiveness, understand interactions with advertisements, or deliver personalized advertising.

Some cookies and similar technologies may be provided by third parties, including Shopify and analytics or advertising partners.

You may be able to manage cookies through your browser settings and, where available, our cookie preference controls.

Disabling certain cookies may affect Website functionality, including shopping cart or checkout features.

Where required by law, we will obtain consent before using nonessential cookies or similar technologies.

4. How We Share Personal Information

We do not disclose personal information indiscriminately. However, we may share information with certain third parties when necessary for our business operations or as otherwise permitted by law.

A. Service Providers

We may share information with service providers that perform services on our behalf, including:

  • Shopify and e-commerce technology providers.
  • Payment processors and transaction services.
  • Shipping carriers and fulfillment providers.
  • Customer support platforms.
  • Email and SMS messaging providers.
  • Website hosting, security, and technical support providers.
  • Analytics and reporting services.
  • Marketing and advertising service providers.

These providers may process personal information as necessary to perform services for us, subject to applicable contractual obligations and law.

B. Advertising and Analytics Partners

If we use third-party advertising pixels, analytics services, or similar technologies, certain browsing activity, device identifiers, IP addresses, or other online identifiers may be disclosed to those providers.

Depending on the technology used and applicable law, such disclosures may be considered “sharing,” “selling,” or processing for targeted advertising under certain privacy laws, even when no money changes hands.

Where required, we will provide appropriate disclosures, consent mechanisms, and opt-out options.

C. Legal and Safety Requirements

We may disclose information when reasonably necessary to:

  • Comply with applicable laws, regulations, court orders, or lawful governmental requests.
  • Detect, investigate, or prevent fraud or unlawful activity.
  • Protect our rights, property, employees, customers, or others.
  • Enforce our agreements or defend legal claims.

D. Business Transfers

If Tactical Pro Supply, LLC undergoes a merger, acquisition, restructuring, financing, or sale of all or part of its business or assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

E. With Your Direction or Consent

We may disclose personal information for other purposes when you direct us to do so or provide the consent required by law.

5. Sale of Personal Information and Targeted Advertising

Tactical Pro Supply does not sell personal information to third parties in exchange for monetary payment as a business practice.

However, certain disclosures to advertising or analytics partners may qualify as a “sale,” “sharing,” or targeted advertising under applicable state privacy laws, depending on the circumstances and technologies used.

Where applicable law provides you with the right to opt out of the sale or sharing of personal information or targeted advertising, you may exercise that right through our available privacy controls or by contacting us using the information in the Contact Us section below.

We will honor applicable opt-out preference signals, including Global Privacy Control, where required by law.

We do not knowingly sell or share personal information for targeted advertising belonging to individuals under 16 years of age.

Our actual practices depend on the third-party technologies enabled on our Website. Please contact us if you would like more information about the providers and data practices applicable to your use of our store.

6. Email Marketing

If you subscribe to our mailing list or otherwise provide the required consent, we may send you promotional emails about new products, special offers, sales, company news, and other updates.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the message or by contacting us directly.

Even if you unsubscribe from marketing emails, we may continue to send necessary transactional or service-related emails, such as order confirmations, shipping updates, account notices, and responses to your inquiries.

Unsubscribing from promotional communications does not affect our ability to retain or process information as necessary to fulfill orders, comply with legal obligations, or carry out other lawful business purposes.

7. SMS and Text Message Marketing

If you separately opt in to receive text messages from Tactical Pro Supply, we may use your mobile telephone number and related consent information to send the types of messages described when you subscribe.

Depending on your selection, messages may include promotional offers, product announcements, special discounts, or transactional and service-related notifications.

Consent to receive marketing text messages is not a condition of purchasing any product or service.

Message frequency will be as disclosed during enrollment. Message and data rates may apply depending on your mobile carrier and service plan.

You may opt out of promotional text messages at any time by replying STOP to a marketing message, where supported. For assistance, reply HELP where supported or contact contact@tacticalprosupply.com.

Opting out of marketing messages will not necessarily prevent essential transactional messages related to an existing order or account, where permitted by law.

SMS Privacy and Consent Protection

We do not sell or rent mobile telephone numbers collected through our SMS marketing program.

We do not share SMS opt-in consent records or consent information with third parties or affiliates for their own marketing or promotional purposes.

We may share mobile numbers and related information with service providers that assist us in delivering text messages, administering our messaging program, providing customer support, or complying with legal requirements. These providers may use the information only as permitted by their service arrangements and applicable law.

If you opt in to receive SMS messages, we will handle your information in accordance with this Privacy Policy and the disclosures presented during enrollment.

8. Shopify and Payment Processing

Our online store is hosted on Shopify. Shopify provides the e-commerce infrastructure that enables us to display products, process orders, and manage aspects of our online business.

Information submitted through our Website may be processed by Shopify and other service providers to facilitate transactions, maintain Website functionality, prevent fraud, and provide related services.

Payments may be processed by Shopify Payments or other payment providers available during checkout.

Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

We do not intend to store complete payment card numbers or security codes in our own ordinary customer records. The information retained and processed depends on the payment method and services used.

For more information about Shopify's practices, please review Shopify's Privacy Policy at:

https://www.shopify.com/legal/privacy

Your use of third-party payment services may also be subject to the applicable provider's terms and privacy policy.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Processing and maintaining order records.
  • Providing customer service.
  • Managing customer accounts.
  • Administering marketing subscriptions and opt-out requests.
  • Detecting and preventing fraud.
  • Maintaining financial and business records.
  • Complying with legal, tax, accounting, and regulatory obligations.
  • Establishing, exercising, or defending legal claims.

Retention periods depend on the type of information, why it was collected, the services involved, and applicable legal requirements.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete it, destroy it, or de-identify it, subject to legal requirements and legitimate recordkeeping needs.

Some information may remain in secure backups or service-provider systems for a limited period consistent with their retention practices.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.

These measures may include access controls, secure Website connections, service-provider safeguards, and security practices associated with our e-commerce platform and payment processors.

However, no method of electronic transmission, storage, or processing is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect unauthorized use of your account.

If a data breach triggers a notification obligation under applicable law, we will provide the required notices and take appropriate steps.

11. Your Privacy Rights

Depending on where you live and the applicable law, you may have certain rights concerning your personal information.

These rights may include:

  • Right to Know or Access: Request information about the personal information we collect, use, disclose, or process about you.
  • Right to Correction: Request correction of inaccurate personal information.
  • Right to Deletion: Request deletion of personal information, subject to applicable exceptions.
  • Right to Data Portability: Request a copy of certain personal information in a portable format.
  • Right to Opt Out: Opt out of certain sales, sharing, targeted advertising, or profiling activities where applicable.
  • Right to Withdraw Consent: Withdraw consent for processing activities when processing is based on consent.
  • Right to Limit Certain Uses: Where applicable law provides this right, request limitations on specified uses of sensitive personal information.
  • Right to Appeal: Appeal certain decisions we make concerning your privacy request where required by law.
  • Right to Non-Discrimination: Exercise applicable privacy rights without unlawful discrimination or retaliation.

Not every right applies in every jurisdiction or to every type of information. Certain information may be retained when necessary to complete a transaction, comply with legal obligations, detect security incidents, resolve disputes, or satisfy other lawful exceptions.

How to Submit a Privacy Request

To exercise an applicable privacy right, contact us using the information in the Contact Us section.

Please describe your request and provide sufficient information for us to understand and process it. We may need to verify your identity before responding.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of authorization and, where applicable, verification of your identity.

We will respond within the timeframe required by applicable law. If we deny a request, we will provide an explanation and information about any available appeal process where required.

We will not discriminate against you for exercising privacy rights protected by applicable law.

12. California Residents

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may provide you with additional privacy rights, subject to applicable eligibility requirements and exceptions.

Depending on the circumstances, these rights may include the right to know, access, correct, and delete certain personal information, the right to receive certain information in a portable format, and the right to opt out of the sale or sharing of personal information.

California residents may also have rights concerning certain uses and disclosures of sensitive personal information, as provided by law.

Categories of Personal Information

Depending on how you interact with our Website, we may collect categories of personal information such as:

  • Identifiers, including name, email address, postal address, telephone number, IP address, and online identifiers.
  • Customer records, including contact details and purchase-related information.
  • Commercial information, including products purchased, purchase history, and shopping activity.
  • Internet or other electronic network activity, including Website browsing and interactions.
  • Approximate geolocation information.
  • Customer service communications and other information you voluntarily submit.
  • Inferences drawn from browsing or shopping activity, where applicable.

We use these categories for the purposes described in this Privacy Policy.

We may disclose relevant categories to service providers, payment processors, fulfillment providers, analytics providers, and advertising partners, as applicable.

We do not knowingly collect sensitive personal information for the purpose of inferring characteristics about consumers, except as may be permitted by law.

California Privacy Requests

California residents may submit applicable privacy requests using the contact information below. We will verify and respond to requests in accordance with California law.

Where applicable, you may also use our available privacy controls to opt out of the sale or sharing of personal information.

13. Other U.S. State Privacy Laws

Residents of states with applicable comprehensive privacy laws may have additional rights concerning personal information.

Depending on the applicable state law, these rights may include access, correction, deletion, data portability, and the ability to opt out of certain targeted advertising, sales of personal data, or profiling activities.

Some state laws also provide a right to appeal a denied privacy request.

We will honor applicable rights and provide required notices in accordance with the laws that apply to our business and your personal information.

To exercise your rights, contact us using the information below. If an appeal right applies, we will provide instructions for submitting an appeal as required by law.

14. Children's Privacy

Our Website is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 without the consent required by applicable law.

If we learn that we have collected personal information from a child in circumstances that require parental consent and such consent was not obtained, we will take appropriate steps to delete the information or otherwise address the situation as required by law.

If you believe a child has provided us with personal information inappropriately, please contact us.

Where applicable law imposes additional requirements concerning minors, targeted advertising, or the sale or sharing of personal information, we will comply with those requirements.

15. Third-Party Websites and Services

Our Website may contain links to third-party websites, social media platforms, payment services, or other external services.

When you visit or interact with those services, their own privacy policies and terms may govern their collection and use of information.

We do not control the privacy practices of independent third parties and encourage you to review their policies before providing personal information.

This Privacy Policy applies to information handled by Tactical Pro Supply in connection with our Website and business activities, not to independent third-party websites operating under their own policies.

16. International Visitors and Data Transfers

Our business operates in the United States. If you access our Website from outside the United States, your information may be processed or stored in the United States or other countries where our service providers operate.

Those countries may have privacy laws that differ from the laws in your jurisdiction.

Where required, we will implement appropriate safeguards or other lawful mechanisms for international transfers of personal information.

Your rights concerning international transfers and personal information will depend on applicable law.

17. Do Not Track and Privacy Preference Signals

Some browsers offer privacy settings or signals intended to communicate preferences concerning online tracking.

There is no single universal standard for all Do Not Track signals, and our Website may not respond to every such signal.

Where applicable law requires us to recognize a legally valid opt-out preference signal, including Global Privacy Control, we will process it as required.

You may also manage available cookie preferences through our Website or adjust privacy and cookie settings in your browser.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website technologies, service providers, data practices, or legal obligations.

When we make changes, we will post the updated policy on this page and revise the “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

We encourage you to review this page periodically to remain informed about how we handle personal information.

19. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like additional information about our privacy practices, please contact us.

Tactical Pro Supply, LLC

200 Christopher Street
Ronkonkoma, NY 11779
United States

Email: contact@tacticalprosupply.com
Phone: (516) 246-5375

Please include “Privacy Request” in the subject line of your email when submitting a privacy-related request.

We will review your inquiry and respond in accordance with applicable law.

Thank you for trusting Tactical Pro Supply. We value your privacy and appreciate your business.

 

Holiday Schedule

Please note: Packages are shipped out on business days. The following are holidays and considered to be non-business days:

  • New Year’s Day
  • Martin Luther King’s Birthday
  • Presidents’ Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • The Day after Thanksgiving Day
  • Christmas Day